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Terms of Service – Hot Spot Stoves E-Invoice Portal

Last Updated: 26/02/2025

1. Introduction

Welcome to the Hot Spot Stoves E-Invoice Portal. By accessing or using this portal, you agree to comply with and be bound by the following Terms of Service. If you do not agree with these terms, please do not use the portal.

2. Use of the Portal
• The portal allows you to view, download, and make payments for invoices related to your Hot Spot Stoves orders.
• You agree to use the portal only for its intended purpose and not for any fraudulent or unlawful activities.

3. Payments
• Payments made through the portal must be completed using an approved payment method.
• If a payment fails or is declined, it remains your responsibility to ensure timely settlement of your invoice.
• All payments are subject to our standard refund and cancellation policy.

4. Security & Data Protection
• We take reasonable measures to protect your personal and payment information. However, you are responsible for maintaining the confidentiality of your login credentials.
• By using the portal, you agree to our Privacy Policy regarding data collection and usage.

5. Invoice Validity & Disputes
• Invoices are valid for the period stated within them. If you believe there is an error in your invoice, please contact us immediately.
• Any disputes must be raised within 5 days of receiving the invoice.

6. Service Availability
• While we aim for uninterrupted access to the portal, we do not guarantee continuous availability. We may suspend or modify access at any time for maintenance or updates.

7. Limitation of Liability
• Hot Spot Stoves is not liable for any losses or damages resulting from the use of the e-invoice portal, including but not limited to payment processing issues or system downtime.

8. Changes to These Terms
• We reserve the right to update these Terms of Service at any time. Any changes will be posted on this page, and continued use of the portal constitutes acceptance of the updated terms.

9. Contact Us

If you have any questions or concerns regarding these terms, please contact us at:

Hot Spot Stoves
01915330801
hotspotstoves123@gmail.com
www.hotspotstoves.co.uk

Privacy Policy – Hot Spot Stoves E-Invoice Portal

Last Updated: 26/02/2025

1. Introduction

Hot Spot Stoves (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our e-Invoice Portal.

By accessing or using the portal, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

a. Information You Provide

When using our e-Invoice Portal, you may provide us with:
• Your name, email address, and contact details
• Payment information (processed securely through our payment provider)
• Invoice details and transaction history

b. Automatically Collected Information

When you access the portal, we may automatically collect:
• IP address and browser type
• Device information
• Usage data, such as pages visited and interactions within the portal

3. How We Use Your Information

We use your information to:
• Provide you with access to your invoices and payment options
• Process payments securely
• Communicate with you regarding invoices, payments, and support inquiries
• Improve our portal functionality and security
• Comply with legal and regulatory requirements

4. Payment Security
• We do not store or process your payment details directly. All payments are handled securely by our third-party payment processor, which complies with industry security standards.

5. Data Sharing & Disclosure

We do not sell or share your personal information with third parties, except in the following cases:
• Payment Processing: Your details may be shared with our payment provider for secure transactions.
• Legal Compliance: We may disclose information if required by law or to protect against fraud.
• Service Providers: We may share limited data with trusted third-party service providers who assist us in operating our portal (e.g., hosting, analytics).

6. Data Retention

We retain your information only for as long as necessary to fulfill our services and legal obligations. Once no longer required, we securely delete or anonymise your data.

7. Your Rights

Depending on your location, you may have the right to:
• Request access to your personal data
• Request corrections to inaccurate data
• Request deletion of your data (where legally permissible)
• Object to certain processing activities

To exercise these rights, please contact us using the details below.

8. Cookies & Tracking

Our portal may use cookies or similar tracking technologies to enhance your user experience. You can manage cookie settings through your browser preferences.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of the portal constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Hot Spot Stoves
01915330801
hotspotstoves123@gmail.com
www.hotspotstoves.co.uk